Legal
Privacy Policy
Last updated: October 2026
Equilibrium Media (trading as Equilibrium) is committed to protecting your privacy. This policy explains how we collect, use and look after your personal data when you visit our website or get in touch with us.
Who we are
Equilibrium Media t/a Equilibrium is a marketing consultancy based in the United Kingdom. For the purposes of data protection law, we are the data controller of the personal information we hold about you. You can contact us at [email protected].
What information we collect
We may collect your name, email address, business name and any other information you choose to provide when you contact us via our website contact form or by email. We also collect standard technical data such as your IP address, browser type and pages visited through our website analytics.
How we use your information
We use the information you provide to respond to your enquiries, provide our services and communicate with you about your project. We do not sell, rent or share your personal data with third parties for marketing purposes.
Legal basis for processing
We process your personal data on the basis of legitimate interests (responding to enquiries and providing services you have requested) and, where applicable, your consent. You have the right to withdraw consent at any time.
How long we keep your data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to two years unless an ongoing client relationship exists.
Your rights
Under UK data protection law, you have the right to access, correct or delete your personal data, to object to or restrict processing, and to data portability. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Third-party services
Our website may use third-party tools for analytics and communication. These services have their own privacy policies and we encourage you to review them. We take reasonable steps to ensure any third parties we work with handle your data responsibly.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.
Contact us
If you have any questions about this privacy policy or how we handle your data, please get in touch at [email protected].